Improve Customer Service In Hospitality Industry Tourism Essay

Improve Customer Service In Hospitality Industry Tourism Essay The main purpose of this report is to research the problems in customer service of hotel and promote substantive recommendations to solve the problems. The report comprises the special definition of service, analyses of problems and methods of solving the problems. In order to improve those weaknesses of customer service, this report also identifies some detailed strategies. 2.0 Introduction Along with rapid economic development, competition in hospitality industry is becoming more intense, and the customer service is becoming an important means of improving efficiency, building brand and expanding sales. The level of customer service will largely determine the outcome of competition. Guests check a hotel, buying not only the facilities, and guests have a dinner at the hotel, purchase is not limited to meals, more importantly, they want to receive high-quality and thoughtful service. Therefore, the hotels mission is to provide quality services for guests and to meet the needs of guests. It is common pursue of hotel manager that how to improve customer service quality and make the hotel in a dominant position in the fierce market. 3.0 Customer service definition Services can be defined as the sum of behavior effectiveness that hotel staff devoted their emotions to form with the basis of certain equipment and facilities and with the target of customers needs (Gavin B. and Gillian M., 2002). We can build a figure to explain the word service. Figure 1 As the figure 1 said that customer service contain eight means: smile, excellence, ready, viewing, inviting, creating, eye and giving (Joost P. M. Wouters, 2004). In fact, these are some of the dictionary explanation about service. It enables services definition more specific, more operational. It is a circle surrounding the center of hotel, and this circle form the definition of service. 4.0 Improving service quality is the survival basis for hotel Modern customer needs are diversified and personalized, and their requirements are also getting higher and higher. It requires the hotel starting from the customer needs and continuously improves service quality (Omar M. and Simon J. 2006). Fundamentally speaking, quality of service is the basis for survival and development of hotel. Competition among hotels, in essence, is the service quality competition. The reasons are as below: 1. Customers are sensitive to quality of service; 2. Customer satisfaction are positively related to service quality. 5.0 Customer service qualitys problems analysis 5.1 Level of service quality is low Many hotel staff lack of initiative. Smile service can not be carried out and lack of basic manners etiquette (Allan Yen-Lun Su, 2004), and the staff can not operate advanced equipments. Although the situation has been improved in recent years, it still does not meet customer satisfaction very well. 5.2 Lack of inter-departmental services co-ordination Hotel customer service products have the property of integrating and which is provided by different departments and staff. Hotel service quality is good or bad that depends on the degree of cooperation and coordination between different departments and staff. Many managers are more concerned with the performance of their departments, rather than the co-operation with other departments, the corresponding barrier will eventually rush the guests to turn to rival. 5.3 Service Quality Management is inefficient Hotel service quality products are not only the physical products, but also the intangible service. Intangible services principal is human-that is hotel staff  ¼Ã‹â€ Marianna Sigala, 2005). Regulating and controlling the conduct of staff is the fundamental way to improve the quality of services. 6.0 The implement measures to improve the quality of hotel customer service 6.1 Build support system of customer service level of hospitality industry Figure 2 (FL=foreign language skill OM=operation manage skill IK=information knowledge EK=etiquette knowledge) From the survey results, it is a must that strengthen the operation manage skill of high-star hotel staff, foreign language communication skills, as well as the growing populary information systems management knowledge and so on. Hotel should build the certification system of hotel industry staff training that implement a voluntary system of taking examination to post. Through scientific training, help new employees master certain amount of hotel industry business knowledge. 6.2 Hotel managers should strengthen awareness service quality The quality of customer service the centeral work in hotel daily management, thus all staff should have a sense of quality and managers must establish the concept of service quality. Only managers taken root deeply in the concept of customer service quality can he regard quality as the lifeblood of enterprises, and make staff recognize the importance of customer service quality (Ling-Feng Hsieh and Li-Hung Lin, 2008). 6.3 Establish perfact service quality management system Establish the organization of customer service quality management. Hotel should set up specialized organization of customer service quality management as ensuranment of service quality system. Specifically, it is that establish comprehensive, scientific and rational, and controlled service control system, and bring the hotel quality activities into a unified quality management system through a certain rules, methods and procedures. Make out quality standards and quality objectives. Hotel should make specific standards to daily management of each service item and service sectors, and make work norms and procedures to make employee have the rule to comply with. Hotel can accurately record service process of different positions and sectors, and then analysis carefully, further improve service according to quality manage requirement, finally rationalize it, and defined it with the form of text and graphics and then form a service program. 6.4 Implementing a system of first-staff being in charge As far as customers concerned, they visit hotel and spend money just for buying service, and they do not have interest in understand that with which thing they can turn to which person for help. They have the right to believe that any employee represents hotels and should solve problem for them. So this system means, any hotel staff working in the post, who is the first to be consulted by customers, will be the main person in charge of solving problems and request of guests (C. F. Cheung and W. B. Lee, 2003). 7.0 Conclusion In conclusion, many hotels need to improve customer service level. Therefore, control and review is required when implementing administration and marketing activities. The hotel has to establish business goals for controlling and reviewing.

The Navigation of Christopher Columbus and the Age of Discovery Essay

Before beginning the research for this work, I had planned on producing a paper and presentation which detailed the history of open sea navigation and the difficulties and dangers which would have faced sailors and seamen during the Age of Discovery. My premise was that we, living in the twentifirst century, had lost touch with the reality of just how hazardous a voyage such as that undertaken by Columbus was. I had hoped to be able to capture for the listener and reader a sense of wonder at the bold willingness to risk life and limb that was demonstrated by the explorers of this era as they left the safety of the waters and oceans that they knew, to challenge the unknown. I had wanted to capture that feeling of stomach-dropping fear that I believed these brave men must have experienced as the headlands they were leaving slipped out of sight below the horizon, possibly never to be seen again. Had I been successful in writing such a paper, I would have succeeded not in exploring history, but rather in producing fiction. Although Columbus certainly deserves recognition as being the one to truly open the way to the New World for Renaissance Europe, and all that was to follow, he was not the high-stakes risk taker that some historians would have us believe. However, neither was he the bumbling quixotic figure presented by those who, for their own reasons, attempt to present him as some sort of insane idiot, or, at best, an extremely lucky savant. What is true about Christopher Columbus is that, for the times in which he lived, he was a well read and learned geographer. Columbus was a student of navigation and sailing, and as such, his understanding of the world in which he lived was based on works previously com... ...tis: An Archaeological Odyssey (New York: Random House. 1991) Sale, Kirkpatrick. The Conquest of Paradise: Christopher Columbus and the Columbian Legacy (New York: Alfred A. Knopf, Inc. 1990) Seeds, Michael A. Horizons: Exploring the Universe (Belmont: Wadsworth Publishing Company. 1998) Tagliattini, Maurizio. (1991 & 1998) Chapter 10. "Christopher Pellegrino or Christopher Columbus: A Critical Study on the Origin of Christopher Columbus" The Discovery of North America: A Documented History [Online] Available: http://www.millersv.edu/~columbus/search/tagliattini.html Taylor, E. G. R. The Haven-Finding Art: A History of Navigation from Odysseus to Captain Cook (New York: American Elsevier Publishing Company, Inc. 1971) Williams, J. E. D. From Sails to Satellites: The Origin and Development of Navigational Science (Oxford: Oxford University Press. 1992) The Navigation of Christopher Columbus and the Age of Discovery Essay Before beginning the research for this work, I had planned on producing a paper and presentation which detailed the history of open sea navigation and the difficulties and dangers which would have faced sailors and seamen during the Age of Discovery. My premise was that we, living in the twentifirst century, had lost touch with the reality of just how hazardous a voyage such as that undertaken by Columbus was. I had hoped to be able to capture for the listener and reader a sense of wonder at the bold willingness to risk life and limb that was demonstrated by the explorers of this era as they left the safety of the waters and oceans that they knew, to challenge the unknown. I had wanted to capture that feeling of stomach-dropping fear that I believed these brave men must have experienced as the headlands they were leaving slipped out of sight below the horizon, possibly never to be seen again. Had I been successful in writing such a paper, I would have succeeded not in exploring history, but rather in producing fiction. Although Columbus certainly deserves recognition as being the one to truly open the way to the New World for Renaissance Europe, and all that was to follow, he was not the high-stakes risk taker that some historians would have us believe. However, neither was he the bumbling quixotic figure presented by those who, for their own reasons, attempt to present him as some sort of insane idiot, or, at best, an extremely lucky savant. What is true about Christopher Columbus is that, for the times in which he lived, he was a well read and learned geographer. Columbus was a student of navigation and sailing, and as such, his understanding of the world in which he lived was based on works previously com... ...tis: An Archaeological Odyssey (New York: Random House. 1991) Sale, Kirkpatrick. The Conquest of Paradise: Christopher Columbus and the Columbian Legacy (New York: Alfred A. Knopf, Inc. 1990) Seeds, Michael A. Horizons: Exploring the Universe (Belmont: Wadsworth Publishing Company. 1998) Tagliattini, Maurizio. (1991 & 1998) Chapter 10. "Christopher Pellegrino or Christopher Columbus: A Critical Study on the Origin of Christopher Columbus" The Discovery of North America: A Documented History [Online] Available: http://www.millersv.edu/~columbus/search/tagliattini.html Taylor, E. G. R. The Haven-Finding Art: A History of Navigation from Odysseus to Captain Cook (New York: American Elsevier Publishing Company, Inc. 1971) Williams, J. E. D. From Sails to Satellites: The Origin and Development of Navigational Science (Oxford: Oxford University Press. 1992)

Essay --

Harriet Beecher Stowe was born Harriet Beecher in Litchfield, Connecticut on June 14, 1911 to Lyman Beecher and Roxanna Foote. She was one of eleven children, to be precise the sixth child, though not all of her siblings were of the same mother. In 1915, at the age of four, Harriet lost her mother due to an illness, the trauma of the loss stayed with her and even influenced her later writings. After the loss she was taken by her Aunt Harriet Foote to her Grandmother's home in Nut Plains. She stayed there for a few months during the winter of that year where she already started to display a literary mind with developing the ability to read and memorize whole passages from the Bible. Her father, a reverend and conservative abolitionist, soon remarried to Harriet Porter when Harriet was six years old. She described her stepmother as a fair, delicate looking creature that was also as she described "of a type noble but severe, naturally hard, correct, exact and exacting, with intense nat ural and moral ideality" (Stowe, p. 13). Her stepmother although kind, was a little flustered by inheriting eight new children and maintained some distance from them, focusing more on her own children, Harriet's half-siblings. Once Harriet was of age to attend school she started going to Litchfield Academy and soon was one of the top students. Always trying to impress her father she would later tell others that the proudest moment in her life occurred when she was twelve and her father visited the school, it was there that he heard an essay which he found exemplary. He inquired about which student had written it and when told that it was his own daughter's he praised her highly. (Stowe, p. 14) Soon after Harriet's eldest sister Charlotte, her senior ... ... to the opposition and view of the book for being overly dramatic and exaggerated. (Weinstein, p. 17) Her name remained tarnished even into the Civil Rights movement in the 1960s when it was proclaimed by one writer, James Baldwin, that the story had helped ingrain racism into the white American culture. Not until the 1970s did the name Harriet Beecher Stowe regain positive recognition with the rise of the feminist movement. These second wave feminists worked to get the book into schools and to give recognition to positive female role models throughout American history. Her writings on slavery and their impact on the United States during its tumultuous time of deciding on its moral stance on slavery was great and has been immortalized in our history as Harriet Beecher Stowe's legacy has survived even into the 21st century, being taught in schools across the country.

Journey to the West Essay

Growing up, we all had our favorite stories. My personal favorite was the Harry Potter series; I spent hours and hours immersed in those books. For a lot of Chinese children however, the story they grew up with was called Journey to the West, or XiYouJi. This story was written by Wu Cheng’en, an author who lived during the 16th century in the Ming dynasty. A very famous piece of literature, it is considered one of the Four Great Classical Novels of Chinese Literature. The novel starts by telling the story of SunWuKong, who was born from a rock. He went on to learn 72 polymorphic transformations and becomes super powerful, powerful enough to challenge the Taoist Gods. The story goes on to tell about SunWuKong’s great rebellion against heaven, where he basically goes around and beats up everyone in the sky by himself. Eventually however, his arrogance leads to his downfall, and the Buddha manages to trap him under a mountain for five hundred years. The story then jumps to the introduction of Tang XuanZang, who is instructed by the Gods to go east to India on a pilgrimage and retrieve the Buddhist Sutras. After setting out on his journey, Xuan Zang bumps into SunWuKong who is still trapped under a mountain. With the help from the gods, Xuan Zang frees SunWuKong and takes him on as a disciple. He also meets a pig named ZhuBaJie and an ogre named ShaWuJing. Together, the 4 of them walk west towards their eventual goal of LeiYingSi. Along the way, they encounter nine thousand nine hundred eighty one hardships, including crossing treacherous rivers, fighting off monsters who want to eat XuanZang, and battling through a mountain of fire. The majority of the book describes their journey from the Tang Capitol, all the way to LeiYingSi. Once they arrive at their destination, they retrieve the sutras and return to China.

Swot Analysis for Coke

Strengths Weaknesses/Limitations, Opportunities, and  Threats involved in the business Coca Cola SWOT ANALYSIS The Coca-Cola Company (Coca-Cola) is a leading  manufacturer, distributor and marketer of  Non-alcoholic beverage concentrates and syrups, in the world. Coca-Cola has a strong brandname and brand  portfolio. Business-Week and Interbrand, a branding consultancy, recognizeCoca-Cola as one of the leading brands in their top 100  global brands ranking in 2006. TheBusiness Week-Interbred valued Coca-Cola at $67,000 million in 2006.Coca-Cola ranks wellahead of its close competitor Pepsi which has a ranking of 22  having a brand value of $12,690million The Company’s strong brand value facilitates customer recall and allows  Coca-Cola topenetrate markets. However, the company  is threatened by intense competition which could  havean adverse impact on the company’s market share. Strengths Weaknesses World’s leading brand Large scale of operation s Robust revenue growth in three segment Negative publicity Sluggish performance in  North America Decline in cash from operating  activities Opportunities ThreatsAcquisitions Intense competition Growing bottled water market Growing Hispanic population in USIntense competition. Dependence on bottling partners Sluggish growth of carbonated beverages Strengths World’s leading brand Coca-Cola has strong brand recognition across the globe. The company has a leading brand value and a  strong brand portfolio. Business-Week and Interbrand, a branding  consultancy, recognize. Coca-Cola as one of the leading brands in their top 100  global brands ranking in2006. The Business Week-Interbrand valued Coca-Cola at $67,000 million in 2006.Coca-Colaranks well ahead of its close competitor Pepsi which has a ranking of 22  having a brand value of  $12,690 million Furthermore, Coca-Cola owns a large portfolio of  product brands. The company owns four of the top five soft drink brands in the  world: Coca-Cola, Diet Coke, Sprite and Fanta. Strong brands allow the company  to introduce brand extensions such  as Vanilla Coke, CherryCoke and Coke with Lemon. Over the years, the company has  made large investments in brand promotions. Consequently, Coca-cola is one  of the best recognized  global brands.The company’s strong brand value facilitates customer recall and  allows Coca-Cola to penetrate new markets and consolidate existing ones. Strengths World’s leading brand Coca-Cola has strong brand recognition across the globe. The company has a leading brandvalue and a  strong brand portfolio. Business-Week and Interbrand, a branding  consultancy,recognize. Coca-Cola as one of the leading brands in their top 100  global brands ranking in2006. The Business Week-Interbrand valued Coca-Cola at $67,000 million in 2006.Coca-Colaranks well ahead of its close competitor Pepsi which has a ranking of 22  having a brand value of  $12 ,690 million Furthermore, Coca-Cola owns a large portfolio of  product brands. The companyowns four of the top five soft drink brands in the  world: Coca-Cola, Diet Coke, Sprite and Fanta. Strong brands allow the company  to introduce brand extensions such  as Vanilla Coke, CherryCoke and Coke with Lemon. Over the years, the company has  made large investments in brandpromotions. Consequently, Coca-cola is one  of the best recognized  global brands.Thecompany’s strong brand value facilitates customer recall and  allows Coca-Cola to penetrate newmarkets and consolidate existing ones. Coca-Cola Company, The SWOT Analysis Large scale of  operations With revenues in excess of $24 billion Coca-Cola has a large scale of  operation. Coca-Cola is the largest manufacturer, distributor and marketer of  nonalcoholic beverage concentrates and syrups in the world. Coco-Cola is selling trademarked beverage products since the year 1886 in the US. The company currently sells its products in more than 200 countries.Of the approximately 52billion  beverage  servings  of  all  types  consumed  worldwide  every  day,  beverages  bearingtrademarks owned by or licensed to Coca-Cola account for more than 1. 4 billion. The company’s operations are supported by  a strong infrastructure across the world. Coca-Cola owns and  operates  32  principal beverage concentrates  and/or  syrup manufacturing plantslocatedthroughout the world. In addition, it owns or has interest in 37 operations with 95 principalbeverage bottling and  canning  plants  located outside the  US.The  company  also owns bottledwater  production  and  still  beverage  facilities  as  well  as  a  facility  that  manufactures  juiceconcentrates. The  company’s large  scale  of operation allows it  to  feed upcoming  markets withrelative ease and enhances  its revenue generation capacity. Robus t revenue growth in three segments Coca-cola’s revenues recorded a double digit  growth, in three operating segments. These threesegments are Latin America, ‘East, South Asia, and  Pacific Rim’ and Bottling investments. Revenues from Latin America grew by 20. % during fiscal 2006,  over 2005. During the  sameperiod, revenues from ‘East, South Asia, and Pacific Rim’ grew by 10. 6% while revenues from  thebottling investments segment by  19. 9%. Together, the  three segments of  Latin America, ‘East,South Asia, and Pacific Rim’ and bottling investments, accounted for 34. 8% of total revenuesduring fiscal 2006. Robust revenues growth rates in these segments  contributed to top-linegrowth for Coca-Cola during 2006. Weaknesses Negative  publicity The company  received negative publicity  in  India  during  September 2006.The  company  wasaccused  by  the  Center  for  Science  and  Environment  (CSE)  of  selling  products  containingpesticide residues. Coca-Cola products sold in and around the Indian national capital regioncontained  a  hazardous  pesticide  residue. These  pesticides included chemicals which  couldcause cancers, damage the nervous  and reproductive systems and reduce bone  mineral density. Such negative publicity could adversely impact the company’s brand image and the demand for  Coca-Cola products. This could also have an  adverse impact on the company’s growth prospectsin the international markets.Sluggish performance in North America Coca-Cola’s performance in North America was far from robust. North America is Coca-Cola’score market generating  about 30%  of total  revenues during  fiscal  2006. Therefore, a  strongperformance in North America is important for the company. Coca-Cola Company, The SWOT AnalysisIn North America the sale of unit cases did not record any growth. Unit c ase retail volume inNorth America decreased 1% primarily due to weak sparkling beverage trends in the second half  of  2006 and  decline  in the  warehouse-delivered water and  juice  businesses.Moreover,  thecompany also expects performance in  North America to be  weak during 2007. Sluggish performance in North America could impact the company’s future growth prospects andprevent Coca-Cola from recording a more  robust top-line growth. Decline in cash from  operating activities The company’s cash flow from operating activities declined during fiscal 2006. Cash flows fromoperating activities decreased 7% in 2006 compared to 2005. Net cash provided by  operatingactivities reached $5,957 million in 2006, from $6,423 million in 2005.Coca-Cola’s cash flowsfrom operating activities in 2006 also decreased compared with 2005 as a result of a contributionof  approximately $216  million to  a  tax-qualified trust  to  fund retiree m edical benefits. Thedecrease was also the result of certain marketing accruals recorded in 2005. Decline in cash from operating  activities reduces availability of funds for the company’s investingand financing activities, which, in turn, increases the  company’s exposure to debt markets andfluctuating interest rates. Opportunities AcquisitionsFor the last one year, Coca-Cola has been aggressively adopting the inorganic growth path. During  2006,  its  acquisitions  included  Kerry  Beverages,  (KBL),  which  was  subsequently,reappointed Coca-Cola China Industries (CCCIL). Coca-Cola acquired a controlling shareholdingin KBL, its bottling joint venture with the Kerry Group, in Hong Kong. The acquisition extendedCoca-Cola’s control over manufacturing and distribution joint ventures in nine Chinese provinces. In Germany the company acquired Apollinaris which sells sparkling and still mineral water inGermany.Coca-Cola has also acquired a 100 % interest in TJC Holdings, a bottling company inSouth Africa. Coca-Cola also made acquisitions in Australia and New Zealand during 2006. These acquisitions strengthened Coca-Cola’s international operations. These also give Coca-Cola an opportunity for growth, through new product launch or greater penetration of existingmarkets. Stronger  international  operations  increase  the  company’s  capacity  to  penetrate  internationalmarkets and also gives it an opportunity to diversity its revenue stream.Coca-Cola Company, The SWOT Analysis Growing bottled water market Bottled water is one of the fastest-growing segments in the world’s food and beverage marketowing to increasing health concerns. The market for bottled water in the US generated revenuesof about $15. 6 billion in 2006. Market consumption volumes were estimated to be 30 billion litersin 2006. The market's consumption volume is expected to rise to 38. 6 billion units by the end of  20 10. This represents a CAGR of 6. 9% during 2005-2010.In terms of value, the bottled water  market is forecast to reach $19. 3 billion by the end of 2010. In the bottled water market, therevenue  of  flavored  water  (water-based, slightly sweetened  refreshment  drink)  segment  isgrowing by about  $10 billion annually. The company’s Dasani brand water is  the third best-sellingbottled water in the US. Coca-Cola could leverage its strong position in the bottled water segment to take advantage of  growing demand for  flavored water. Growing Hispanic population in US

Admission to University of Texas Health Science Center at Houston

Right from a very young age I had always enjoyed helping people. As I grew up my involvement with helping people waxed tremendously. The consequence of this predilection was the development of a passionate desire to help the sick and ailing. I was extremely fortunate to realize my true calling in life at a very young age.At present I am in my senior year at the University of Houston. I will become a graduate in the spring of the year 2008. Subsequently, it is my heartfelt desire to be admitted to the University of Texas Health Science Center at Houston. Furthermore, I am working as a treasurer for the Cougars Volunteer Association.Moreover, my main volunteer work is with respect to the work that I do at the Ben Taub General Hospital. Houston is home to a number of hospitals that are some of the best in the world. The Texas Medical Centre is a telling example of this fact. The Ben Taub General Hospital is an elite Level 1 Trauma Centre, with a very large intake of adults and children for treatment.My volunteer services require me to visit each patient, in order to ascertain that they obtain what they need. I had been awarded a pharmacy technician certificate and I had been working at a pharmacy as a pharmacy technician, prior to my current volunteer service at the Ben Taub General Hospital.  I am ecstatic at helping and working with patients, especially the old, the infirm and children. This has dictated my choice to become a nurse. I have learned to treat challenges as stepping stones and not stopping stones to success. One such major challenge that arose was consequent to my having to work while studying as a full – time student.This challenge caused me a great deal of difficulty, nevertheless, I was able to overcome it and in the process I became that much more experienced in handling a combination of hard work, stress and paucity of time. This particular challenge gave me the confidence to attain any goal that I set my sights on.In the year 1972 The University of Texas School of Nursing at Houston was established. At present it is one of the best schools for learning the art and science of nursing. The Texas Medical Center is home to the School of Nursing campus. It provides all the benefits and expertise of a world class Health Science Center.The University Of Texas Houston School Of Nursing provides a wide choice of course work, which culminates in the BSN, MSN, PhD or DNP degree. The methodology of imparting knowledge at this school is flexible and students can learn, work on research projects and participate in clinical practice in multifarious ways (School of Nursing at Houston, 2007).In addition, this school has assimilated the latest developments in technology. Accordingly, facilities like teleconferencing and satellite communications are widely used to enable contact with distant locations. Moreover, this technology has made it possible for classes to be conducted simultaneously at Houston and other sites.The Universit y Of Texas School Of Nursing at Houston provides a number of highly innovative programs and one such program that is offered in collaboration with the UTMB is a baccalaureate nursing program, which is spread over three semesters.This program caters to the need of students who possess a degree and who are desirous of joining the nursing profession. Instructions are provided online. Moreover, there are eleven masters programs, which hone the specialty care skills of nurses and ensure their professional advancement. The faculty is excellent and consists of some of the greatest nursing professionals (School of Nursing at Houston, 2007).Nursing is not only an art but also a science and concentrates on enabling families, people and society to achieve, recover and maintain the best possible health. Modern nursing aims at engendering improving the quality of life by ensuring the best of mental and physical health. Nursing has been extremely successful in achieving this great objective.The a ct of rendering relief to a sick person provides immense satisfaction. This extremely noble profession has been succinctly described by the American Nurses Association as â€Å"Nursing is the protection, promotion, and optimization of health and abilities; prevention of illness and injury; alleviation of suffering through the diagnosis and treatment of human responses; and advocacy in health care for individuals, families, communities, and populations.†This is very much in consonance with my objectives in life.Therefore, I am exceedingly keen to study at this venerable school of nursing. It is my life’s passion to succor the sick, infirm, old and children and to this end the best profession is that of nursing. As such, any person who whole – heartedly participates in the academic programs of this school is certain to become a very good nurse.ReferencesSchool of Nursing at Houston. (2007, June 11). Retrieved November 6, 2007, from The University of Texas: http:// son.uth.tmc.edu/School of Nursing at Houston. (2007, June 11). Retrieved November 6, 2007, from The University of Texas: http://son.uth.tmc.edu/education/

Answer these questions Assignment Example | Topics and Well Written Essays - 500 words

Answer these questions - Assignment Example Humans: We [Humans] live in nature and culture. Even though much of our behavioral traits are inherited, we have opinions, and so form judgments. That as the inert aspects of biology interacts with the external components of culture, certain thoughts passed along to the latter generations fades away, in effect, explaining how natural selection operates on cultural thoughts. Culture affords that extra capacity for humans to adjust to the challenges of nature. 1) Explain the differences about whether Neanderthals were humans exactly like us or not. What traits did they have that were like us, and which were different, and how can you explain these through the principles of natural selection and variation? The Neanderthals were generally similar to modern man in appearance; the anatomy was essentially human in scope, with a similar number of bones functioning in the same manner. They were, however, different in terms of their robustness [thickness and strength]. The Neanderthal also had backward sloped forehead, with a slightly forward protruding nose compared to modern humans. The similarities in the physical traits of the two come from the very fact that both humans and Neanderthals acquired certain genetic variables from a common ancestor; variables which may have been â€Å"wiped clean† with certain beneficial aspects of mutation, causing variations in humans to help develop language or engage in complex interactive mechanisms, in effect, showing the very nature of natural selection in action. 2) How can bones tell us stories that history cannot? What specific scientific methods would you employ to study a group of skeletons from a volcanic eruption, in which the ruler of the time said all the people escaped the disaster? Scientific evidence has proven beyond reasonable doubles that organisms evolve/change over time. Through the studies of bones, scientists can, therefore, how species have changed across long